www.flockfashion.com

Delivery

  

 DELIVERY INFORMATION

  

We do our best to get your order to you as quickly as possible.               

  • Deliveries are made using An Post, DHL, GLS, FedEx, DPD
  • A contact phone number / Email is required for all orders.

 Please note: Delayed Delivery /Due to the current situation regarding Covid-19, there may be slight delays in our shipping times due to the increased demand on couriers. Deliveries may take longer.

 

LOCKDOWN RESTRICTIONS

Dear Customers orders with GLS STANDARD DELIVERY to the Republic of Ireland and the UK will be dispatched after 29.01.2021. We apologize for any inconvenience.

      COVID-19 HOW TO PICK A PACKAGE FROM A COURIER - 5 TIPS

  1. Keep a distance when collecting the parcel at least 1,5 m, if possible 2m (6ft).
  2. Try not to touch the courier's hands.
  3. You can pick up the package in a disposable glove to securely pick up the package and, for example, sign a terminal or customer list.
  4. After receiving the package, wash your hands thoroughly for at least 30 seconds with warm water and soap, and use a disinfectant liquid if possible.
  5. For added security, set the package aside for a few hours before you open it. You can also do this with disposable gloves.

DELIVERY SERVICES:

  • Prices and estimated shipping times displayed at checkout.
  • Delivery times are estimated and not guaranteed.
  • You can place up to 2 items in one order.
  • Please note that we are unable to ship to PO Boxes.

IRELAND:

GLS / FedEx / DPD Standard shipping. Signed For Delivery 

  • Rate: €5.95
  • Service: Estimated delivery within 5-10 working days

AN POST  Priority Signed For Delivery 

  • Rate: €8.40
  • Service: Estimated delivery within 1 - 2 working days

DHL EXPRESS  Priority Signed For Delivery 

  • Rate: €9.95
  • Service: Estimated delivery within 3 working days

Once Your Order Has Been Dispatched We Will Notify You By Email

UNITED KINGDOM:

GLS / DPD Standard shipping. Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 10 working days

AN POST  Priority Signed For Delivery 

  • Rate: €14.00
  • Service: Estimated delivery within 4 - 7 working days

DHL EXPRESS  Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 3 working days

Once Your Order Has Been Dispatched We Will Notify You By Email

EUROPE:

GLS / DPD Standard shipping. Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 10 working days 
  • Once Your Order Has Been Dispatched We Will Notify You By Email

AN POST  Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 5 - 7 working days

DHL EXPRESS Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 3 working days 

Once Your Order Has Been Dispatched We Will Notify You By Email

REST OF WORLD:

GLS / DPD Standard shipping. Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 14 working days 

AN POST  Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 10 working days

DHL EXPRESS Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 4 - 7 working days

Once Your Order Has Been Dispatched We Will Notify You By Email

 

Please note: STANDARD DELIVERY- long-distance delivery items need to be shipped from a warehouse further away. We offer the possibility to choose among a wider assortment of items with the long-distance delivery. This delivery service allows you to buy almost every product and every size there is in stock, regardless of where it is stored.

DELIVERY TIMES & TIMESCALES

 

Delivery between 9 am-5 pm, Monday to Friday (Excluding Bank Holidays & Public Holidays)

  • Orders placed after 3 pm Monday to Friday, at the weekend, or a Bank Holiday will not be processed until the next working day.
  • We do try our best to meet the delivery timescales, but occasionally a parcel can be late due to reasons that are out of our control (i.e. weather conditions, strikes, busy times such as holiday season, Christmas period, customs...).
  • Delivery times are not guaranteed and are benchmarks according to the delivery providers in order for the customer to make a judgment as to which service may be most appropriate to them.
  • ella-boutique will not be liable for any loss caused to you due to the late delivery.

 

CONFIRM

 

Each order is subject to verification of product availability.

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

CANCELED ITEMS by us



In some cases, we may have to cancel items due to insufficient stock. The charge for the item is released back into your account. It will not appear as a refund as the item has not been dispatched. Normally it takes between 2-4 days from the time of invoice.

 

PROCESSING / SHIPPING 

 

Our delivery time starts from the moment an order is accepted and includes a 24-48 hour period where your items will be processed and dispatched by our warehouse.

  • Before the parcel leaves the warehouse, it is fully checked and controlled by the packaging team. (in particular, the zips are checked). 
  • Once you’ve placed an order you will receive an order notification letting you know we have received your order.
  • When an item is ready to ship, your order will be confirmed by email. As a guide, your order will normally be confirmed within 24 hours.
  • Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you.
  • Please note that shipping rates & delivery times vary from brand to brand.
  • Orders are shipped  by ella-boutique from the Republic of Ireland and the brand that designed and created it (our business partners) from the warehouse in Poland
  • Our returns address is based within Republic of Ireland

DELIVERY

 

We will e-mail you if there is any unsuccessful delivery or time takes longer than expected.

Deliveries must be signed for so we can ensure you have received your parcel. Please ensure that you are available to sign for your parcel and that you provide us with a phone number, email to pass on the courier. 

FAILED DELIVERY ATTEMPTS

 

The local courier will deliver your order with the daily post. If there is nobody home to sign for the parcel, the courier will leave a delivery docket in your letterbox, advising you to collect the parcel at your local office.

Incorrect delivery information as stated by the customer is the responsibility of the customer The courier/post reserves the right to two days delay delivery of the consignment from the designated delivery date. 

TAX & DUTY

 

International shipments (outside EU Zone) are subject to import fees, duties, and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid by the recipient. We have no control over these charges.

If a shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return, will be the responsibility of the customer.

Delivery – ellaboutique

www.flockfashion.com

Delivery

  

 DELIVERY INFORMATION

  

We do our best to get your order to you as quickly as possible.               

  • Deliveries are made using An Post, DHL, GLS, FedEx, DPD
  • A contact phone number / Email is required for all orders.

 Please note: Delayed Delivery /Due to the current situation regarding Covid-19, there may be slight delays in our shipping times due to the increased demand on couriers. Deliveries may take longer.

 

LOCKDOWN RESTRICTIONS

Dear Customers orders with GLS STANDARD DELIVERY to the Republic of Ireland and the UK will be dispatched after 29.01.2021. We apologize for any inconvenience.

      COVID-19 HOW TO PICK A PACKAGE FROM A COURIER - 5 TIPS

  1. Keep a distance when collecting the parcel at least 1,5 m, if possible 2m (6ft).
  2. Try not to touch the courier's hands.
  3. You can pick up the package in a disposable glove to securely pick up the package and, for example, sign a terminal or customer list.
  4. After receiving the package, wash your hands thoroughly for at least 30 seconds with warm water and soap, and use a disinfectant liquid if possible.
  5. For added security, set the package aside for a few hours before you open it. You can also do this with disposable gloves.

DELIVERY SERVICES:

  • Prices and estimated shipping times displayed at checkout.
  • Delivery times are estimated and not guaranteed.
  • You can place up to 2 items in one order.
  • Please note that we are unable to ship to PO Boxes.

IRELAND:

GLS / FedEx / DPD Standard shipping. Signed For Delivery 

  • Rate: €5.95
  • Service: Estimated delivery within 5-10 working days

AN POST  Priority Signed For Delivery 

  • Rate: €8.40
  • Service: Estimated delivery within 1 - 2 working days

DHL EXPRESS  Priority Signed For Delivery 

  • Rate: €9.95
  • Service: Estimated delivery within 3 working days

Once Your Order Has Been Dispatched We Will Notify You By Email

UNITED KINGDOM:

GLS / DPD Standard shipping. Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 10 working days

AN POST  Priority Signed For Delivery 

  • Rate: €14.00
  • Service: Estimated delivery within 4 - 7 working days

DHL EXPRESS  Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 3 working days

Once Your Order Has Been Dispatched We Will Notify You By Email

EUROPE:

GLS / DPD Standard shipping. Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 10 working days 
  • Once Your Order Has Been Dispatched We Will Notify You By Email

AN POST  Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 5 - 7 working days

DHL EXPRESS Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 3 working days 

Once Your Order Has Been Dispatched We Will Notify You By Email

REST OF WORLD:

GLS / DPD Standard shipping. Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 14 working days 

AN POST  Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 7 - 10 working days

DHL EXPRESS Priority Signed For Delivery 

  • Rate: Calculated by weight and distance at checkout
  • Service: Estimated delivery within 4 - 7 working days

Once Your Order Has Been Dispatched We Will Notify You By Email

 

Please note: STANDARD DELIVERY- long-distance delivery items need to be shipped from a warehouse further away. We offer the possibility to choose among a wider assortment of items with the long-distance delivery. This delivery service allows you to buy almost every product and every size there is in stock, regardless of where it is stored.

DELIVERY TIMES & TIMESCALES

 

Delivery between 9 am-5 pm, Monday to Friday (Excluding Bank Holidays & Public Holidays)

  • Orders placed after 3 pm Monday to Friday, at the weekend, or a Bank Holiday will not be processed until the next working day.
  • We do try our best to meet the delivery timescales, but occasionally a parcel can be late due to reasons that are out of our control (i.e. weather conditions, strikes, busy times such as holiday season, Christmas period, customs...).
  • Delivery times are not guaranteed and are benchmarks according to the delivery providers in order for the customer to make a judgment as to which service may be most appropriate to them.
  • flockfashion will not be liable for any loss caused to you due to the late delivery.

 

CONFIRM

 

Each order is subject to verification of product availability.

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

CANCELED ITEMS by us



In some cases, we may have to cancel items due to insufficient stock. The charge for the item is released back into your account. It will not appear as a refund as the item has not been dispatched. Normally it takes between 2-4 days from the time of invoice.

 

PROCESSING / SHIPPING 

 

Our delivery time starts from the moment an order is accepted and includes a 24-48 hour period where your items will be processed and dispatched by our warehouse.

  • Before the parcel leaves the warehouse, it is fully checked and controlled by the packaging team. (in particular, the zips are checked). 
  • Once you’ve placed an order you will receive an order notification letting you know we have received your order.
  • When an item is ready to ship, your order will be confirmed by email. As a guide, your order will normally be confirmed within 24 hours.
  • Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you.
  • Please note that shipping rates & delivery times vary from brand to brand.
  • Orders are shipped  by flockfashion from the Republic of Ireland and the brand that designed and created it (our business partners) from the warehouse in Poland
  • Our returns address is based within Republic of Ireland

DELIVERY

 

We will e-mail you if there is any unsuccessful delivery or time takes longer than expected.

Deliveries must be signed for so we can ensure you have received your parcel. Please ensure that you are available to sign for your parcel and that you provide us with a phone number, email to pass on the courier. 

FAILED DELIVERY ATTEMPTS

 

The local courier will deliver your order with the daily post. If there is nobody home to sign for the parcel, the courier will leave a delivery docket in your letterbox, advising you to collect the parcel at your local office.

Incorrect delivery information as stated by the customer is the responsibility of the customer The courier/post reserves the right to two days delay delivery of the consignment from the designated delivery date. 

TAX & DUTY

 

International shipments (outside EU Zone) are subject to import fees, duties, and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid by the recipient. We have no control over these charges.

If a shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return, will be the responsibility of the customer.