DELIVERY INFORMATION

We do our best to get your order to you as quickly as possible. Please look at the table below for information on delivery time, cost and options that we have available. Deliveries are made using An Post, DHL, GLS 

      Covid 19- HOW TO PICK A PACKAGE FROM A COURIER - 5 TIPS

 Delayed Delivery /Deliveries may take  1-3 days longer than usual

1. Keep a distance when collecting the parcel at least 1,5 m, if possible 2m (6ft).
2. Try not to touch the courier's hands.
3. You can pick up the package in a disposable glove to securely pick up the package and, for example, sign a terminal or customer list.
4. After receiving the package, wash your hands thoroughly with at least 30 seconds with warm water and soap, and use a disinfectant liquid if possible.
5. For added security, set the package aside for a few hours before you open it. You can also do this with disposable gloves.

DELIVERY TIMES & TIMESCALES

Orders placed after 3pm Monday to Friday, at the weekend or a Bank Holiday will not be processed until the next working day.

We do try our best to meet the delivery timescales, but occasionally a parcel can be late due to reasons that are out of our control (i.e. weather conditions, strikes, busy times such as holiday season, Christmas period, customs...). Delivery times are not guaranteed and are benchmarks according to the delivery providers in order for the customer to make a judgement as to which service may be most appropriate to them.

ella-boutique will not be liable for any loss caused to you due to the late delivery.

Please note: from 5 of March 2020 PayPal payment processing fee 3.4% will not be refunded. Please choose different payment method to avoid this. 

IRELAND SERVICES 

EXPRESS DELIVERY 

Delivery between 9am-5pm, Monday to Friday (Excluding Bank Holidays & Public Holidays)
Each order is subject to verification of product availability and will be delivered in 1 -3 working days from confirmation of availability.

• Online tracking
• Signature on delivery
• SMS and/or email notifications

REGISTERED DELIVERY

Delivery between 9am-5pm, Monday to Friday (Excluding Bank Holidays & Public Holidays)
Each order is subject to verification of product availability and will be delivered in 1 -2 working days from confirmation of availability.

• Online tracking
• Signature on delivery
• Insured,
• SMS and/or email notifications

 STANDARD DELIVERY 

Delivery between 9am-5pm, Monday to Friday(Excluding Bank Holidays & Public Holidays)

Each order is subject to verification of product availability and will be delivered in 5 - 7 working days from confirmation of availability.

• Online tracking
• Signature on delivery
• SMS and/or email notifications

INTERNATIONAL SERVICES

   DELIVERY
Standard Orders are dispatched via POST / GLS International Tracked or Tracked & Signed Services. International delivery usually takes between 5-20 working days; however this may take longer During the festive Season or an exceptionally busy periods.

• Online tracking
• Signature on delivery
• SMS and/or email notifications

 EXPRESS DELIVERY SERVICE
Parcel dispatched via DHL Express services, offers 1 to 7 working days delivery times. Items sent via DHL will require a signature upon receipt. If there is no one to sign for the item at the time of delivery, courier will leave a ‘Door Tag’ with the time and address of the location where you may pick up your shipment and also indicate if another delivery attempt will be made. Customer will also be notified via email or phone. Please note we will require your valid email and phone number to inform you when parcel is dispatched or attempted delivery.

• Online tracking
• Signature on delivery
• SMS and/or email notifications

TRACKING YOUR ORDER

When we dispatch your order, you should receive a dispatch email with tracking information. You can follow the link provided, or select from the list below and enter your tracking number manually.

POST - www.anpost.ie 

DHL  Couriers -  https://www.dhl.com/en/express/tracking/tracking_tools.html

GLS  Couriers -  https://gls-group.eu/EU/en/parcel-tracking

CONFIRM

Each order is subject to verification of product availability.

A confirmation email will be sent to you once the order needs authorisation. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

PROCESSING / SHIPPING 

We’re a marketplace for independent fashion brands. Before your parcel leaves the warehouse, it is fully checked and controlled by the packaging team. (in particular the zips are checked). All orders are realised after the payment has been accepted by the bank it usually takes 1-2 days.

• Once you’ve placed an order you will receive an order notification letting you know we have received your order.

• When an item is ready to ship, your order will be confirmed by email. As a guide, your order will normally be confirmed within 24 hours.

• Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you.
• Please note that shipping rates & delivery times vary from brand to brand.

Orders are shipped directly by ella-boutique and  brand that designed and created it (our business partners). Orders are shipped to you from Republic of Ireland and EU-Poland, our returns address is based within Ireland.

DELIVERY

We will e-mail you if there is any unsuccessful delivery or time takes longer than expected.

Deliveries must be signed for so we can ensure you have received your parcel. Please ensure that you are available to sign for your parcel and that you provide us with a phone number, email to pass onto the courier. 

FAILED DELIVERY ATTEMPTS

The local courier will deliver your order with the daily post. If there is nobody home to sign for the parcel, the courier will leave a delivery docket in your letterbox, advising you to collect the parcel at your local office.

Incorrect delivery information as stated by the customer is the responsibility of the customer The courier/post reserves the right to two days delay delivery of the consignment from the designated delivery date. 

TAX & DUTY

International shipments (outside EU Zone) are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid by the recipient. We have no control over these charges.

If shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

SHIPPING TO	SHIPPING METHOD	COST Calculated by weight at checkout	Estimated delivery
Ireland	GLS	from €7.95	5-9 working days
	STANDARD	€7.95	5-9 working days
	POST	€7.95	1-3 working days
	DHL  EXPRESS	€9.95	1-3 working days

SHIPPING TO	SHIPPING METHOD	COST Calculated by weight and distance at checkout	Estimated delivery
UK	DHL  EXPRESS	Calculated by weight and distance	Up to 3 working days
	GLS	Calculated by weight and distance	5-9 working days
	POST	€16.00	3-7 working days
	STANDARD	Calculated by weight and distance	5-9 working days

 

SHIPPING TO	SHIPPING METHOD	COST Calculated by weight and distance at checkout	Estimated delivery
EU	DHL  EXPRESS	Calculated by weight and distance	Up to 3 working days
	POST	from €17.00	5-9 working days
	GLS	Calculated by weight and distance	5-9 working days
	STANDARD	Calculated by weight and distance	5-9 working days